Your satisfaction is our priority. Learn about our straightforward return process for desk accessories and work essentials.
Last Updated:
At Phrexxonghchikie, we want you to be completely satisfied with your purchase of our desk accessories and work essentials. If you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached.
We understand that sometimes products don't meet expectations, and we're here to make the return process as smooth as possible.
To initiate a return, please follow these steps:
Please note that returns without a return authorization number may experience delays in processing.
Once we receive and inspect your returned desk accessory or work essential, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that original shipping costs are non-refundable unless the item was defective or we made an error in your order.
Refund processing times may vary depending on your payment method:
You will receive an email confirmation once your refund has been processed.
If you receive a damaged or defective item, please contact us immediately at chat@phrexxonghchikie.world or +44 20 3896 4000. We will arrange for a replacement or full refund, including return shipping costs.
Please provide photographs of the damage or defect to help us process your claim quickly. We may also request that you return the item for inspection.
For damaged or defective items, we will:
Certain items cannot be returned for hygiene or safety reasons:
If you're unsure whether your item is eligible for return, please contact us before initiating a return, and we'll be happy to assist you.
We currently do not offer direct exchanges. If you wish to exchange an item for a different desk accessory or work essential, please return the original item for a refund and place a new order for the item you want.
This process ensures that you receive your desired product quickly and helps us maintain accurate inventory levels.
If the new item you wish to purchase is more expensive, you will only need to pay the difference. If it's less expensive, you will receive a refund for the difference after your return is processed.
Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
We are not responsible for items lost or damaged in transit during return shipping. For your protection, we recommend:
For returns due to our error or defective items, we will provide a prepaid return shipping label via email.
If you have any questions about our return policy or need assistance with a return, please contact us:
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM GMT, to assist you with any return-related inquiries.
We use cookies to enhance your browsing experience and analyse site traffic. By continuing to use this site, you consent to our use of cookies.